1. General policy
Payments made to the school are generally treated as final once they have been accepted and recorded. This includes amounts paid towards admission processing, registration, and school fees, unless the school explicitly confirms otherwise in writing.
2. Admission and registration amounts
Admission-related amounts, including enquiry processing, registration, or seat-booking amounts, are normally non-refundable because they are linked to administrative work and seat planning.
3. Tuition fees and other school charges
Tuition fees and other school charges already paid for an academic period are generally non-refundable. Any exceptional consideration remains at the sole discretion of the school management and will depend on the circumstances of the case.
4. Duplicate or incorrect payments
If a parent or guardian believes a duplicate payment or an incorrect amount has been paid, the matter should be reported to the school promptly with payment details. After verification, the school may decide on an appropriate correction or refund where justified.
5. Approved refunds
Where the school approves a refund, the amount may be processed only after internal verification of the payment record and the claimant's identity. The school may request reasonable supporting information before completing the refund.
6. Processing time
Approved refunds, if any, are typically processed within a reasonable administrative period. Timelines may vary depending on the mode of payment, bank processing time, and the availability of supporting documents.
7. How to request a review
For refund-related questions, parents or guardians should contact the school directly by phone or visit the school office with payment details and supporting records.